Handling Difficult People/Situations

Aim: The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.

By the end of this module the delegate can:

  • Explain the relevance of Ego States in difficult situations
  • Clearly describe the difference between passive, assertive and aggressive
  • Demonstrate what words, voice tone and body language are appropriate
  • Show how to build rapport with empathy
Price: 1 Credit/s
Available for: 30 Days

Chapters

  • Handling Difficult People - Introduction
  • Handling Difficult People and Situations - Section 1
  • Handling Difficult People and Situations - Section 2
  • Handling Difficult People and Situations - Section 3
  • Handling Difficult People and Situations - Summary
  • Handling Difficult People Situations - Notes
  • Personal Action Plan
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