KPIs and Individual & Team Performance Assessment

Aim: The delegate will learn about key performance indicators and how to best measure individual and team performance.

By the end of this module the delegate can:

• State what is KPI is where they come from
• Describe why we need to measure business performance
• List at least 4 things that need to be considered when compiling KPI’s
• Recite the link between KPI’s and team performance.